Privacy Policy

1. Information We Collect

When you use our DOT lookup tool, we collect:

• Email address
• Mobile phone number
• Company name (optional)
• DOT numbers you search
• IP address and browser information

2. How We Use Your Information

We use your information to:

• Send you carrier safety reports via email
• Send SMS alerts about carrier insurance expiration and safety rating changes
• Improve our service and user experience
• Communicate product updates and features

3. SMS and Email Communications

By providing your phone number and email, you consent to receive:

• Carrier safety reports and alerts
• Product updates and feature announcements
• Promotional offers (you can opt out anytime)

Opt-Out: Reply STOP to any SMS to unsubscribe. Click unsubscribe in any email.

4. WhatsApp Communications

4.1 What We Collect

If you opt-in to receive WhatsApp notifications, we collect and process:

• WhatsApp phone number
• Message delivery status and read receipts
• Conversation metadata (timestamps, message IDs)
• User preferences (notification settings, quiet hours, timezone)
• Messages you send us through WhatsApp

4.2 How We Use WhatsApp Data

We use your WhatsApp information to:

• Send carrier status change alerts (authority revoked, insurance expired, safety rating changes)
• Send proactive risk notifications
• Respond to your inquiries and support requests
• Deliver service updates and important announcements
• Respect your quiet hours and notification preferences

4.3 WhatsApp Opt-In and Consent

WhatsApp notifications are 100% opt-in. You must explicitly check the WhatsApp opt-in box when submitting a carrier lookup request. By opting in, you consent to:

• Receive messages from VerifyCarrier via WhatsApp
• Allow Meta (WhatsApp's parent company) to process your messages as per their privacy policy
• Storage of your WhatsApp conversation history for service delivery and support

4.4 WhatsApp Opt-Out

You can opt-out of WhatsApp notifications at any time by:

• Replying "STOP" or "UNSUBSCRIBE" to any WhatsApp message
• Contacting us at hello@verifycarrier.com
• Requesting account deletion (see Data Deletion section below)

Opting out will stop all WhatsApp notifications immediately. Your conversation history will be retained for 90 days for legal compliance, then permanently deleted.

4.5 Meta/WhatsApp Privacy

WhatsApp messages are sent through Meta's WhatsApp Business Platform. Meta processes your messages according to their privacy policy. Meta may collect:

• Phone number and profile information
• Message metadata (delivery status, timestamps)
• Device and connection information

WhatsApp messages are end-to-end encrypted between you and VerifyCarrier. Meta cannot read message contents, but they process metadata for service delivery.

For more information, see Meta's privacy policy at: https://www.whatsapp.com/legal/privacy-policy

5. Data Sharing

We do NOT sell your personal information. We may share data with:

• Service providers: Email delivery (Postmark), SMS services, WhatsApp (Meta), database hosting
• Meta/WhatsApp: Phone numbers and message metadata for WhatsApp message delivery
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually required to maintain the confidentiality and security of your personal information.

6. Data Retention

We retain your personal information for different periods depending on the type of data:

• Account data: While your account is active, plus 90 days after deletion request
• WhatsApp conversations: 2 years for service delivery, or 90 days after opt-out
• Email/SMS history: 2 years for legal compliance
• Carrier lookup history: 1 year for service improvement
• Payment records: 7 years for tax and accounting purposes

After retention periods expire, we permanently delete or anonymize your data.

7. Data Security

We use industry-standard security measures to protect your data, including:

• TLS/SSL encryption for data in transit
• Encryption at rest for sensitive data
• Secure cloud infrastructure (Vercel, DigitalOcean)
• Access controls and authentication
• Regular security audits and monitoring

While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your account and data (see Data Deletion)
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to processing of your data for certain purposes

To exercise any of these rights, contact us at privacy@verifycarrier.com

9. Children's Privacy

VerifyCarrier is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• For WhatsApp users: Sending a WhatsApp notification

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

Questions about this privacy policy? Contact us: